1. Stop future access when needed
A workspace owner or administrator can open Settings > Integrations, choose the connected account and select Disconnect. This removes the stored connection credential in EvokeLoop and invalidates affected queued approvals. You can also revoke EvokeLoop's access in the connected provider's account, app-access or business-integration controls, including those offered by Meta, Google, Microsoft and your commerce provider.
Disconnection is not the same as deletion. It does not automatically remove historical reports, creative assets, publishing records or audit information from EvokeLoop. You do not need to delete your account with the external provider.
2. Submit a deletion request
Use the form below, or email the published privacy contact in the Business information panel. Give the email associated with your request, an optional workspace or Page/account reference, and what you want removed: contact information, connected advertising, social or store data, your individual account, or an entire workspace. You can submit a request even if you can no longer sign in.
Do not send passwords, access tokens, verification codes, payment information or unnecessary identity documents. The form saves your request to the platform team's restricted inbox and queues an email notification to our support team. We will contact you within two business days. That initial response is separate from verification and completion of deletion.
3. Verification and fulfillment
The platform team reviews the request and may contact your supplied email to verify identity or business authority. We distinguish your own information from other users' information in a shared workspace. Once verified, eligible data can be removed or anonymized and applicable providers instructed as needed.
The team will explain the scope handled, any information it must retain and the applicable legal response deadline. A thank-you message confirms receipt; the team will separately explain completion and any exceptions. If an appeal right applies, reply to our decision with “Privacy appeal” and your request reference.
What an EvokeLoop deletion does not do
A request to EvokeLoop does not delete your accounts, stores, posts or campaigns held by Meta, Google, Microsoft, Shopify or another provider. Manage or remove that external content directly with the relevant provider. Disconnecting EvokeLoop also does not pause a campaign that is already running on an external platform.
Limited legal, security or dispute records may need to be retained, and backups may persist until their retention cycle expires. The team will explain any applicable exceptions when handling your request.